These terms and conditions are valid for all Grupeto Travel tours, and are subject to change. The most current terms and conditions at the time of your departure will apply. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described.

Pricing + Payment Details

Deposit

To reserve a tour, Grupeto Travel requires a €750 per person deposit for scheduled events and a non-refundable €1,000 per person deposit for Bespoke tours

Final Payment

Once a deposit has been received, and your reservation has been confirmed and accepted by Grupeto Travel, we will send an invoice. Final payment is required 15 days prior to departure for scheduled and custom made tours.

Late Payment

If final payment is not received by 3 days past the final payment deadline, your reservation is subject to cancellation.

Payment Methods

Payment must be in EUR, and can be made by debit or credit card (Visa, Mastercard, American Express) or wire. Transfer fees not supported by Grupeto Travel. We also accept cash upon arrival. 

Pricing

Prices on Grupeto Travel’s website and invoices are displayed in EUR per person, are based on double occupancy, and include taxes. Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be found on each individual tour page on our website.

The “Price From” listed on the website for scheduled and bespoke tours refers to a specific tour, date, hotel lineup, and group size. Actual tour prices may differ from the price listed.

There is no price adjustment offered for arriving late or departing early from a tour, nor for tour participants who do not bike (“non-riders”).

All prices and quotes are subject to verification by the Grupeto Travel team.

Cancellations + Trip Changes

Cancellation Policies

The cancellation policies outlined below take into consideration the costs Grupeto Travel incurs long before travelers ever depart. Grupeto Travel strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from Grupeto Travel as part of your tour, including upgrades and Single Supplement.

To avoid cancellation and trip change costs, please consider adding Travel Protection to your booking. 

Private and Custom tours cancelled due to COVID-related travel restrictions will be considered on a case-by-case basis, with the goal of providing as much flexibility as possible.

WORRY-FREE BOOKING CANCELLATION POLICY

Refund (per person) :

• 91+ Days - Full refund less €200 cancellation fee, or 100% Travel Credit

• 90 – 66 Days - 75% of trip price refunded, or 100% Travel Credit

• 65 – 31 Days - 50% of trip price refunded, or 75% Travel Credit

• 30 – 7 Days - 25% Travel Credit

• When canceling inside of 6 days, guests forfeit a refund of any kind.

Travel Credits

All Travel Credits are non-transferable and non-refundable. Travel Credits cannot be used towards payment of a deposit. Travel Credits must be used within one calendar year of the original departure date or will be forfeited. Once a Travel Credit has been applied to a trip, it is considered non-refundable. Special rules apply for COVID-related Travel Credits. 

Changes for Scheduled Tours Initiated by Guest

Requests to change the tour or date of an existing reservation will be accommodated based on availability. If this request is made inside of 90 days prior to departure, a minimum €250 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. Only one date change per reservation is permitted.

Changes for Bespoke Tours Initiated by Guest

Requested changes to an existing Bespoke tour reservation will be handled on a case-by-case basis. When Grupeto Travel is able to accommodate changes, a minimum €250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.

Grupeto Travel Itinerary Changes + Cancellations

Grupeto Travel reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on grupetotravel.com. Every effort is made to keep changes to a minimum.

Grupeto Travel retains the right to cancel, modify, or delay any tour at any time for any reason. If Grupeto Travel cancels the tour, travelers will receive a Grupeto Travel Credit for all funds paid.

Grupeto Travel is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with Grupeto Travel before making any additional travel arrangements.

Travel Protection and Included Insurance

Travel Protection Plans safeguard your travel investment, your belongings, and most importantly, you. We always advise travelers to enroll in a Travel Protection Plan in the event you have to cancel or leave your trip. We include an insurance of Civil Responsibility and Personal Accident during the event.

Travel Documents + Services

Travel Services

At the request of guests, Grupeto Travel may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While Grupeto Travel takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.

Children and Pets on Tour

To participate in a scheduled departure, travelers must be age 17 or older. Please note that minors must be accompanied by an adult. Travelers under the age of 17 are welcome to participate in an organized bespoke family tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs. Additionally, children who wish to ride an e-bike must be 14 or older. No Pets allowed on Grupeto Travel tours.

Travel Documents

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination (including COVID-related travel restrictions), our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends. Non-EU. citizens should contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements. 

Bike Requests

For their tour, guests are asked to choose a hybrid, road, or mountain bike (in certain destinations). Electric bikes are available in most destinations for an additional fee. In order to meet requests for bike selections, guests must submit their preference to Grupeto Travel no later than 30 days prior to departure. Requests submitted inside 30 days prior to departure will be subject to availability and may not be guaranteed. Changes to bike requests that are made inside 21 days prior to departure will be subject to a €50 late change fee.

Arrival and Departure Transfers

On all Grupeto Travel itineraries, you will find recommended times and locations for arrival and departure to and from your tour. Grupeto Travel provides group transfers to and from the tour, within reason and in accordance with the pick-up and drop-off recommendations. In the event your train, flight, or other travel falls outside the recommended departure or arrival time or location, you may be responsible for extra costs incurred in arranging a separate transfer.

Release of Liability + Miscellaneous

Rider and Non-Rider Profile

After submitting your deposit, you will receive a Rider Profile (also applies to non-riders) to complete. This profile must be signed and returned to Grupeto Travel within 10 days of receipt in order to finalize your trip. The Rider Profile enables Grupeto Travel to secure your bicycle, note dietary restrictions, and recognize any special requests you may have.

Traveler Code

By submitting your deposit and completing your Traveler Profile, you agree to the following Rider Code:

• I have chosen a trip that suits my abilities, level of fitness, and state of health.

• I do not have any physical conditions or disabilities that are a hazard to me or other travelers.

• I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.

• I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette.

• I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, medical requirements, and room preferences. I understand that Grupeto Travel will make every effort to accommodate special requests but cannot guarantee they will be met.

• I will respect the laws and customs of countries visited.

• I will follow environmental guidelines and regulations while on the trip in accordance with guide direction.

• I will respect the rights and privacy of fellow guests.

• I understand that group travel invariably involves compromise to accommodate the diverse desires, travel goals, personalities, and physical abilities of all group members. Grupeto Travel guides may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual, but are intended to satisfy the larger desires of the group.

• I understand that Grupeto Travel reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader determines that the person’s continuing participation may prove detrimental to the individual or the group.

• I understand a road less traveled means that access to medical facilities and evacuation services may be limited.

• I understand the weather is out of Grupeto Travel control.

• I will always wear a helmet when riding.

• I will not wear headphones when riding.

• I will consume alcohol responsibly.

• I will be responsible for all and any damages made to a hotel room.

• I will not use my cell phone while riding a bike.

If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. Grupeto Travel reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.

Release of Liability

Grupeto Travel is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. 

Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

Limitations of Liability

Grupeto Travel is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Grupeto Travel reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

Lost Belongings

GrupetoTravel is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home.

Miscellaneous

While Grupeto Travel makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.

Grupeto Travel recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.

Additionally, guests grant Grupeto Travel permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to Grupeto Travel. Guests agree that Grupeto Travel may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. Grupeto Travel photography within this website is copyrighted by Grupeto Travel and may not be reproduced without permission.

COVID-19

Guest understands and acknowledges that there is an inherent risk of being exposed to bacteria, pathogens, and viruses, including the coronavirus that causes COVID-19, and of contracting an illness or disease, including COVID-19, as a result of exposure to other individuals and/or surfaces. Guest hereby waives and releases the Released Persons from any and all claims, demands, and damages arising from or relating to any exposure to bacteria, pathogen, or virus, including, but not limited to, the coronavirus and/or the contraction of any illness or disease as a result of any such exposure, including, but not limited to, COVID-19, including claims and damages due or allegedly due to the negligence of any Released Person or Guest. Guest understands and acknowledges that he/she may be required by Grupeto Travel, government authorities, local suppliers, or other entities to undergo screening measures and/or sign additional forms before and/or during the Trip in order to join and/or continue on the Trip. Guest also understands and acknowledges that in order to participate in a Grupeto Travel tour he/she must attest to being fully vaccinated or will be required to have a negative PCR test within 72 hours prior to the start of the tour.

Guest agrees to obey all rules and regulations related to COVID-19 set forth by Grupeto Travel, the guides, other representatives of Grupeto Travel, government authorities, or local suppliers. Grupeto Travel reserves the right, in its sole discretion, to prohibit any guest from joining or continuing on a Trip if, in its opinion, guest’s health, behavior, or actions pose or could pose a threat to his/her health or safety, or the health or safety of other Guests or staff. Should a guest not be permitted to join a Trip or be asked to leave a Trip in progress, (i) guest shall not receive a refund for any portion of the Trip price, used or unused, beyond that which is listed in Grupeto Travel’s cancellation policy, and (ii) Grupeto Travel shall not be responsible for any additional expenses incurred by guest as a result of his/her dismissal. Additionally, Grupeto Trave shall not be responsible for any expenses incurred by guest as a result of any required or recommended treatment for suspected or confirmed COVID-19 cases including, but not limited to, transportation, accommodation, or medical expenses.

In the event guest tests positive for COVID-19 before, during, or up to 21 days after the conclusion of the Trip, he/she shall immediately notify Grupeto Travel. Upon Grupeto Travel’s receipt of notification of a guest’s positive COVID19 test, Grupeto Travel shall notify all other guests, staff, and other persons who may have come into contact with the guest of the incidence of a positive COVID-19 result. Grupeto Travel shall not disclose the identity of any guest who tests positive for COVID-19 and shall protect guests’ personally identifiable information.

Portuguese Tourism Board Certifications RNAAT 712/2017 & RNAVT 6947 by Sunday Morning Bike Tours